It is vital to develop a succession plan and, more importantly, have a successor who is qualified, prepared, and ready to lead.

The saying “managing by walking around” can be very influential to the team and have a significant positive impact on belonging, caring and getting to know your people.

Some of the most rewarding experiences in my career have come from helping first-time dealer candidates become owners, especially through programs like the Toyota Dealer Investment Group.

One of the most notable trends we’re seeing is the continued growth of dealer groups, both public and private, especially those expanding beyond their original home markets.

The most successful dealers I’ve worked with are the ones who stay directly involved, not just in operations but in shaping a culture that reflects their personal values.